Looking forward to 2010, we will see another important shift in the social media landscape. One of the most powerful potentials of social media is for it to not only connect people online, but facilitate connections offline as well. In order to achieve continued success in social media, many things have to happen; applications that blur the line between the web and real work, best practices for return on investment (ROI) are just a few. As companies embark on their 2010 planning, here is a glimpse of what we think is yet to come.

Beyond Marketing and Communications
There’s only so long that companies can justify the time and resources that social media engagement requires without creating specific goals and refining their methods to achieve those goals. Social media has created a new layer of influencers. It is the understanding of the role people play in the process of not only reading and disseminating information, but also how they in turn, share and also create content for others to participate. The best companies will let go of their message and control of gate keeping in social realms and trust it with their employees to carry forward.
Mobile movement
With approximately 70 percent of organizations enforcing strict social network usage, sales of smartphones have been on the rise. It is very likely that employees will seek to feed their social media addictions on their mobile devices. Therefore, we may see more and/or better mobile versions of our favorite social network of choice. As the technological barriers come down, people will increasingly use their phones on-the-go to access social networks, search, read content and find location-based information. eMarketer predicts that by 2010, mobile subscribers to reach 4.9 billion worldwide, which is more than twice the amount of internet users. Mobile is the future of social media. It will be interesting to see how social media and ecommerce develop into “social commerce” as that will create increased opportunities to engage consumers any where at any time. Now how ready we are with social commerce is yet to be seen!
Time to go local
Social Media will continue to strengthen in 2010 as brands and organizations redefine their approach to utilizing it as an engagement medium. Social media will help brands “Go Local” and “Go Global” simultaneously. Corporations will use unique viral pieces and social media campaigns to drive growth and create brand awareness in Europe and the Far East while teams will use a similar approach to strengthen their connection within the local community. This year we will see an increase of small businesses using social media to communicate with customers and propsects. Social Media has leveled the playing field for local businesses. With the right strategy, they now have the opportunity to compete with the big wigs.
Convergence
In 2010, we will see convergence and usage of social networks unlike any other. All social media sites will continue to add applications and connectivity between each other. Early adopters like Facebook, Twitter and LinkedIn will continue to dominate and lead as communities will continue to grow at a faster rate. Social media will become less and less “social”. Social networks have identified the importance of personalization to sustain continued interest. We are already starting to see more and more social media programs become less about appealing to everyone and more about appealing to individual needs
ROI becomes increasingly important
Return on investment on social media activities has been challenging to most companies in 2009. According to some surveys, only 18% of companies say they saw effective return on investment from their social media activities while the other 72% report modest, no return or inability to measure the ROI in social media. However, this will change as the ability to provide ROI in hard numbers will become a baseline business requirement in 2010. We can expect to see a significant increase in both hard, analytical measures (followers, visitors, page views) as well as brand-centric measures (sentiment, reaction, buzz). While all these non-financial factors are very important, ROI does not live there. This year data on hard financial impact will be tied directly to social media campaigns and specific social media budget line items designed to save money in the overall marketing budget.
Social Media Monitoring – Essential component?
2010 will see a huge shift in the adoption rate of social media monitoring. It is surprising is that some companies have yet to realize the power of a single voice online. No matter who it is, one person can make/break/affect a brand significantly. While no monitoring solution is perfect, that is by no means an argument for not listening. The existing technologies are based on keyword-match type approaches and offer little over manual searches. The game changing applications will be the ones that can understand what is being said, infer things and take actions and notify accordingly. The tools are going to evolve quickly as our customers drive that process.
Girl Power
Women play a very big role online as revealed by studies in 2009. Women make 85% of all consumer purchases and have really utilized social media channels to create, express and build relationships. Social networks have about 50% female members, and it is women ages 35-55 who make up the fastest-growing population on popular sites such as, Facebook. Women will become both a sought-after consumer segment as well as drive business strategies for social-media-connected companies.
Social Media is having a phenomenal impact. LinkedIn has changed how we network, Facebook and Twitter changed how we engage with our audiences and You Tube, and blogs has changed how we publish content. Social media as we knew it has changed. By this time next year, it will have become fully integrated into everything we do online and offline. By next year, we will no longer speak about social media technology but about what we’ve been able to do with it. 2010 should be a great ride as we take the next big steps!

