Archive for the ‘Sapplica Talk’ category

Five problems that Social Media could solve

May 14th, 2010

Social media as we know it has continued to evolve. With every conference or social media exhibition that you visit or participate, you’ll see how many social media and web application challenges now have compelling and viable solutions.
Whether it is to find and keep in touch with online friends or for the latest social media news, we seem to have incorporated social media into every aspect of our daily lives. With so many solutions on display, here are five of the “cannot seem to get away from” problems that social media and web applications still have yet to successfully address:

Online Search Excess:
Online search remains largely disconnected from the social web, even though Social Media and Search have had an intertwined relationship in their emerging development. Try browsing Facebook to doing a Google search, and you’ll barely see the influence of the social web on the results that get delivered. There are tools that let you crowdsource the search process, but we’re only beginning to see the incorporation of socially-produced knowledge into our primary search tools. When Google search knows what I want to see based on who I’m friends with on Twitter, Facebook and FourSquare — and more importantly, who I pay attention to i.e., collective, friend-filtered, collaborative search — then it will get interesting. Meanwhile, you’ll continue to sift through pages of irrelevant search results.

Contact List Confusion:
Lets say you sign up with a handful of social networks and web services — think Gmail, Twitter, Facebook, LinkedIn and FourSquare — and you’ve got multiple lists of contacts to manage in each place. Most of these services let you import contacts from at least two of the others, and even do repeat imports to find friends who’ve recently signed up for a service you’ve used for a while. However, you get the most out of each of these social tools when you take the time to update your contact information, organizing them around different contexts and level of closeness within the relationship. Having said that, work has yet to be done to keep your Twitter lists in sync with your Facebook lists, or to create LinkedIn relationships that reflect your contact information in Gmail. With so many networks and contacts to keep organized, no wonder we are unable to have a fully satisfying experience with any one network.

Information Highway Overload:
RSS started as a way to aggregate all the streams of content we found online, but today we’re more likely to be drowned in a river of feeds — not to mention e-mail, texts, updates, multimedia messages etc. We’ve got great tools for creating, finding, organizing and viewing content, but very little to help us sort out and manage the volume of information that is now available online. The challenge of information overload and attention management isn’t just a technical problem, there needs to be some better tools that would address this issue.

Brand Fixation:
Now that social media is this major force to be part of in marketing, big brands have moved in to seize the opportunities for brand and relationship building. From destination sites to heavily-branded fan pages on Facebook and other networks, social web is transforming into an immersive advertisement. Marketers, social networks and consumers have a stake in finding new ways to create value for site sponsors and advertisers, without eroding the authenticity and trust that are essential to the success of online relationships and social networks.

Lack of Social Concern:
Designers and developers of social media and applications represent the gatekeepers of what is rapidly becoming the world’s most influential medium. Yet only a sliver of that brain power is trained on the world’s pressing environmental and social problems. That miniscule portion has generated some interesting experiments and examples of how social media can bring about social and environmental solutions and be a catalyst for social change. However, we’ve yet to see any evidence that social media will deliver on its world-changing potential. Finding and deploying compelling, scalable models for social and environmental innovation online may be the social web’s toughest challenge — and it’s most crucial one.

If these challenges are still unsolved as social media and applications continue to evolve, it is because few of them are amenable to a strictly technical solution. Design, strategy and most of all social analysis will all be needed to find answers to the problems above.

20/10 vision of Social Media for 2010

January 2nd, 2010

Looking forward to 2010, we will see another important shift in the social media landscape. One of the most powerful potentials of social media is for it to not only connect people online, but facilitate connections offline as well. In order to achieve continued success in social media, many things have to happen; applications that blur the line between the web and real work, best practices for return on investment (ROI) are just a few. As companies embark on their 2010 planning, here is a glimpse of what we think is yet to come.

vision

Beyond Marketing and Communications

There’s only so long that companies can justify the time and resources that social media engagement requires without creating specific goals and refining their methods to achieve those goals. Social media has created a new layer of influencers. It is the understanding of the role people play in the process of not only reading and disseminating information, but also how they in turn, share and also create content for others to participate. The best companies will let go of their message and control of gate keeping in social realms and trust it with their employees to carry forward.

 Mobile movement

With approximately 70 percent of organizations enforcing strict social network usage, sales of smartphones have been on the rise. It is very likely that employees will seek to feed their social media addictions on their mobile devices. Therefore, we may see more and/or better mobile versions of our favorite social network of choice. As the technological barriers come down, people will increasingly use their phones on-the-go to access social networks, search, read content and find location-based information. eMarketer predicts that by 2010, mobile subscribers to reach 4.9 billion worldwide, which is more than twice the amount of internet users. Mobile is the future of social media. It will be interesting to see how social media and ecommerce develop into “social commerce” as that will create increased opportunities to engage consumers any where at any time. Now how ready we are with social commerce is yet to be seen!

 Time to go local

Social Media will continue to strengthen in 2010 as brands and organizations redefine their approach to utilizing it as an engagement medium. Social media will help brands “Go Local” and “Go Global” simultaneously. Corporations will use unique viral pieces and social media campaigns to drive growth and create brand awareness in Europe and the Far East while teams will use a similar approach to strengthen their connection within the local community. This year we will see an increase of small businesses using social media to communicate with customers and propsects. Social Media has leveled the playing field for local businesses. With the right strategy, they now have the opportunity to compete with the big wigs.

 Convergence

In 2010, we will see convergence and usage of social networks unlike any other. All social media sites will continue to add applications and connectivity between each other. Early adopters like Facebook, Twitter and LinkedIn will continue to dominate and lead as communities will continue to grow at a faster rate. Social media will become less and less “social”. Social networks have identified the importance of personalization to sustain continued interest. We are already starting to see more and more social media programs become less about appealing to everyone and more about appealing to individual needs

 ROI becomes increasingly important

Return on investment on social media activities has been challenging to most companies in 2009. According to some surveys, only 18% of companies say they saw effective return on investment from their social media activities while the other 72% report modest, no return or inability to measure the ROI in social media. However, this will change as the ability to provide ROI in hard numbers will become a baseline business requirement in 2010. We can expect to see a significant increase in both hard, analytical measures (followers, visitors, page views) as well as brand-centric measures (sentiment, reaction, buzz). While all these non-financial factors are very important, ROI does not live there. This year data on hard financial impact will be tied directly to social media campaigns and specific social media budget line items designed to save money in the overall marketing budget.

 Social Media Monitoring – Essential component?

2010 will see a huge shift in the adoption rate of social media monitoring. It is surprising is that some companies have yet to realize the power of a single voice online. No matter who it is, one person can make/break/affect a brand significantly. While no monitoring solution is perfect, that is by no means an argument for not listening. The existing technologies are based on keyword-match type approaches and offer little over manual searches. The game changing applications will be the ones that can understand what is being said, infer things and take actions and notify accordingly. The tools are going to evolve quickly as our customers drive that process.

 Girl Power

Women play a very big role online as revealed by studies in 2009. Women make 85% of all consumer purchases and have really utilized social media channels to create, express and build relationships. Social networks have about 50% female members, and it is women ages 35-55 who make up the fastest-growing population on popular sites such as, Facebook.  Women will become both a sought-after consumer segment as well as drive business strategies for social-media-connected companies.

Social Media is having a phenomenal impact. LinkedIn has changed how we network, Facebook and Twitter changed how we engage with our audiences and You Tube, and blogs has changed how we publish content. Social media as we knew it has changed. By this time next year, it will have become fully integrated into everything we do online and offline. By next year, we will no longer speak about social media technology but about what we’ve been able to do with it.  2010 should be a great ride as we take the next big steps!

Ning Network Applications… powerful, different, meaningful…. Special.

May 15th, 2009

Now that we have deployed our apps on Orkut, Facebook, Hi5, Friendster and iTimes, we are getting ready to go-live with Network apps on Ning. Thanks to our friends at Ning we are part of the beta launch of Network apps scheduled to launch by end of March.

Are Network apps on Ning really special? Is all the hype about empowering Ning users with feature righ experience realistic? Well, we sure think so.

First off, Ning in itself is a very special container since it is literally a conglomerate of a multitude social networks and experiences. It is expected that there will be close to 1.5 million social networks serving up billions of page views daily by the end of 2009. Another stat to keep in mind is that Ning networks are created with a specific interest and purpose. It’s not like you have just added yourself to one of the other networks only because you received an invitation from someone you know. People create and join Ning networks driven by a specific interest and purpose.

How are ‘Network Apps’ on Ning different? Ning Network Apps are installed by the Network owner and run at the network level as well as the user profile level. This means that an app installed at the Nework level is available for users at their profile level automatically. What is more powerful is the fact that Applications can now be tailored to meet generic as well as specific needs of Ning Social Networks. Ning Social networks are in a way special interest groups. Unlike other social networks where it is hard to design and deploy applications that provide meaningful and serious value to end users, on Ning Network apps it makes it that much more simple since you can design and deploy an app that is apt for the target audience.

So, if you are thinking of a great social container to deploy applications, we sure recommend Ning to be your first stop. If you have applications running on other containers, get on to Ning in a jiffy. We have. Sapplica is part of the Ning Network apps beta launch. We are launching ‘Citizens Voice, ‘Super Chat, Social Pledge and ‘Flinkit‘ on Ning.

OpenSocial apps can help marketers promote their brand through social networks

November 13th, 2008

For a change, I will let excerpts from my interview do the talking…

Social Apps and Product Promotion

Social Applications – Value Proposition in a Recession….

October 17th, 2008

Like all entrepreneurs who forayed into a startup lately, I was beginning to get a bit nervous about the current state of world economy. First, I started going through all the economic news and data. Not being an economist (not that they have a clear picture either) I finally decided that an economic slowdown is here to stay whether we call is recession or not. After a ton of reading and some research on Forrester, I realized that not only are we safe but we have a great opportunity to leverage.

We are dependent on the world of online media and Internet advertising. One of the things worth noting is that unlike the 2001 recession, this is not a technology bubble burst. This time around technology spending does not necessarily fall in the irrational category. While awareness advertisements will lose budgets, it’s prime time for consideration marketing. You may resist advertising if your finances are tight, but if your peer or friend tells you that new product is really worth considering, that’s more persuasive than advertising. In a recession, improving consideration will be more cost-effective than blasting awareness messages at resistant consumers. Basically, in a recession, the consideration phase is more important than awareness — and that’s where social applications succeed.

Social programs leverage the voice of the customer to get messages carried further than ad impressions. If your message resonates with consumers, their word-of-mouth is a more effective medium than any of the traditional media.

Another important consideration for social applications in tough times is the cost factor. Building and using social applications on platforms is considerably cheaper than a typical ad campaign. Last but not the least is the fact that the traction that one can build leveraging social applications is measurable.

All in all, future for Social Applications is perceived to be strong. We at Sapplica believe it. Else, we wouldn’t be here. Right?

You can also check out a detailed report from forrester @ http://www.sapplica.com/docs/forrester.pdf

Challenging the Status Quo

September 28th, 2008

These days, there’s hardly a mission statement that doesn’t herald it, or a Management that doesn’t laud it. And yet despite all of the attention that business creativity has won over the past few years, little is known about innovation in the work culture.

Whenever I get a chance to interface with a company, I spend a lot of time and thought on what ideas they represent and what lessons we can learn from them. Most of these thought exercises leaves me disappointed. There is a tremendous amount of innovation in making better products, increasing efficiency and reducing costs. There are plenty of companies with a great product, a hip style, or a fast-rising stock price that are, essentially, one-hit wonders—they deliver great short-term results, but they don’t stand for anything big or important for the long term. There seems to a diminishing focus on creating great work environments for employees….one that nourishes commitment, creativity and personal growth. By work environment, I don’t necessarily mean the physical work space but intangibles beyond that.

As I reminisce my 15 year career, my shoulders get broader noting that there has not been single person under my direct supervision and management that quit the job for whatever reason. About three years ago, I started to make note of several aspects of the working culture that I had put in place some knowingly and some not. What I realized and put into practice today is that every employee is looking for something more in their job. Traditional thinking is that creating a working environment conducive to employee satisfaction is about making their tasks at work easier by providing with tools, providing great facilities at work, incentives for their performance etc. But what I realized was that employees are looking for more than work related satisfaction. If someone is spending majority of time at work, more than what they spend with their family, it is only expected that they are looking for an overall personal growth.

The new competitive frontier in the world of business is about repetitive innovation. What this means is that a good working environment should integrate opportunities for employees that not only enhance their working skills but also nurture their overall personal growth. I am not necessarily saying that companies do not embrace this philosophy. Usually this is done as the companies grow in size and money. More as a benefit of success. What about start-ups and smaller companies? Given the scary statistic that more than 95% of new companies fail within the first five years, one would think that the chances of survival for new companies can be extended at least by securing a committed workforce.

I am proud to share that Sapplica is home to a working culture conducive to career growth as well as personal growth. We spend significant time planning and providing for employees all possible avenues that can help them nurture overall growth. Talk to our employees and you will see what it is all about. Even better, drop us an email (connexions[at]sapplica[dot]com) and maybe you can join us for lunch to learn more.

What’s in a Name !!

September 17th, 2008

Juliet:  “What’s in a name? That which we call a rose by any other name would smell as sweet.”
                         - Romeo and Juliet (II, ii, 1-2)- William Shakespeare

So, what’s in a name? There was a time when names gave you a hint of what the business was all about, like Tata, American Airlines, etc. But these days that’s all changed and companies today are just as likely to have a name that bears little or no relation to what they actually do, promoting themselves with made-up, latinate names. What’s even better is that companies with traditional names are lining up for name changes.

Here is a quick game. Who are – or were – Accenture, Uniq, Altria, Corus, and Elementis? Now look away if you don’t want to know the answers, because they’re the new names of [unintelligible] Anderson’s Management Consulting, Unigate, Philip Morris, and British Steel. Here is a less known interesting fact about name changes. British Post office spent $3.5 million on changing its name to ‘Consignia’ and later changing it again to ‘Royal Mail’. Hmmmm… quite an expensive proposition for name change, isn’t it?

Of course some names like Yahoo, Google, Kodak, Xerox, and Sony eventually start making sense over a period of time. In fact they become pseudo dictionary meanings. I remember growing up in India, we always referred to photo copying as Xerox. Searching the web is now synonymous with Googling.

But all this hoopla about names does underline their importance. Companies think that at any rate names can influence the market and that they could mean a change in fortune.

So what IS in a name? We are focused on all things surrounding Social Applications.

We are ‘Sapplica’.

Just another startup?

September 15th, 2008

Well, I guess the most appropriate first blog entry would be about the thoughts and efforts behind Sapplica. As most of you might be aware, setting up a new entity in India is not as easy as in some of the other parts of the world. Everything takes time and a ton of effort. So, why all the effort when we had another entity already in place from where we could conduct the same business as Sapplica? Actually, we could not!!

   What we set out to accomplish at Sapplica needed a very unique enviroment. Right mix of forward looking investors, an experienced management team, extremely talented employees and a creative work environment. We wanted to build a workplace where people can be creative, productive, and happy and build products that users could connect with and improve their online experience.

So Sapplica is born!! And no, we are not just another startup.